Transform challenges into opportunities in the workplace with this new short course on dealing with difficult people. Our program equips you with the skills and insights needed to navigate challenging encounters and turn them into valuable opportunities for professional growth. You'll learn effective communication techniques and conflict-resolution strategies to help you thrive in difficult situations.
Learning Objectives:
• Understand what makes people difficult.
• Develop skills to manage yourself.
• Identify strategies to manage others.
• Consider how to tailor your approach to different situations.
Upon purchase, you’ll gain immediate access to this virtual module which you can complete at your own pace.
In today’s world of social media and clickbait headlines, being able to critically think is a key skill. This course explore the skills of critical thinking: improving questions, evaluating evidence…
Read More »
This short course looks at what we mean by resilience and the 7 aspects that contribute to it. We focus on 3 key tools for resilience building: reframing, fostering connection…
Read More »
This short course looks at how you can work with your brain to improve your personal productivity. The course covers how to map your tasks and match them to your…
Read More »
This short course helps you understand what a Respectful Workplace really means, covering critical issues like discrimination, harassment, and violence at work. You’ll learn how to recognize these behaviors, prevent…
Read More »